SHIPPING & RETURNS
RETURN POLICY
RETURNS & EXCHANGES
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All items purchased from Soul Divinity are carefully packed with love and care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may be damaged during transit.
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Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact the courier company directly. However, if you still require assistance please contact us via info@souldivinity.com.au.
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We do not offer refunds or exchanges for sale items at this time.
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For breakages and exchange requests, please contact us via contact page or email at info@souldivinity.com.au. within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of Soul Divinity
SHIPPING POLICIES
Our current estimated processing time outside of sale periods is: 7- 10 business days.
RECEIVE BY CHRISTMAS CUT OFF DATES
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Standard Aus Shipping: 14th December
Express Aus Shipping: 20th December
International Shipping: 14th December
AUSTRALIA WIDE SHIPPING
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$12 – Standard: 3-6 working days after dispatch
$20 – Standard PO BOX & Locker: 3-6 working days after dispatch
$30 – Express: 1-5 working days after dispatch
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INTERNATIONAL SHIPPING
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We ship worldwide
7-10 business days + processing time
$40+ International Other (based on weight)
International customers (outside of AUS) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
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International:
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Åland Islands, Bangladesh, Botswana, Brazil, British Indian Ocean Territory, Brunei, Cambodia, Canada, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Côte d’Ivoire, Cyprus, El Salvador, Equatorial Guinea, Eritrea, Fiji, French Polynesia, French Southern Territories, Guernsey, Vatican City, Hong Kong SAR, India, Indonesia, Iraq, Jersey, Kiribati, Kosovo, Laos, Macao SAR, Maldives, Mayotte, Myanmar (Burma), Nauru, Nepal, New Caledonia, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Réunion, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Singapore, Sint Maarten, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, St. Vincent & Grenadines, Svalbard & Jan Mayen, Taiwan, Thailand, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Turkey, Tuvalu, U.S. Outlying Islands, Vanuatu, Vietnam, Wallis & Futuna, Western Sahara, Japan, United States
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International Other:
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United Arab Emirates, Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Bulgaria, Burkina Faso, Burundi, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Curaçao, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Netherlands, Nicaragua, Niger, North Macedonia, Norway, Oman, Paraguay, Poland, Qatar, Cameroon, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, Uzbekistan, British Virgin Islands, Yemen, Zambia, Zimbabwe, Ireland, Italy, Portugal, Romania, Russia, Spain, United Kingdom, Argentina, Chile, Colombia, Costa Rica, Egypt, Guatemala, Kuwait, Malaysia, Mexico, Nigeria, Panama, Peru, Uruguay, Venezuela
Once parcels are dispatched we are no longer responsible for any transit issues that may arise.